KnotAPI had 9 outages in the last 2 years totaling 59m of downtime — averaging 0.4 incidents per month.
There were 9 KnotAPI outages since October 14, 2025 totaling 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Webhook deliveries are currently delayed. We are investigating and will provide updates as we learn more.
A fix has been applied for the issue. We are monitoring to confirm full recovery before marking this incident as resolved.
This incident has been resolved and the system is operating normally.
This incident has been solved
This incident has been resolved
We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.
The issue has been rectified and was due to a 3rd party vendor outage. Systems are back to normal and we are monitoring actively.
We are continuing to investigate this issue.
This incident has been resolved.
This incident has been resolved.
The team is actively investigating the issue. The scope is confined to partners using JWE encryption.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Monitoring the performance / success rate of the API.
The incident has been resolved and the API is confirmed fully operational
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are continuing to monitor for any further issues.