KnotAPI had 9 outages in the last 2 years — averaging 0.4 incidents per month.
There were 9 KnotAPI outages since October 14, 2025. Each is summarised below — incident details, duration, and resolution information.
The issue has been remediated and we are monitoring performance.
Investigating service disruption on the Production API.
The incident is now resolved.
This incident has been solved
This incident has been resolved
We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.
The issue has been rectified and was due to a 3rd party vendor outage. Systems are back to normal and we are monitoring actively.
We are continuing to investigate this issue.
This incident has been resolved.
This incident has been resolved.
The team is actively investigating the issue. The scope is confined to partners using JWE encryption.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Monitoring the performance / success rate of the API.
The incident has been resolved and the API is confirmed fully operational
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are continuing to monitor for any further issues.