Kinsta incident

Mykinsta file manager issue with uploading larger files

Minor Resolved View vendor source →

Kinsta experienced a minor incident on August 11, 2026 affecting MyKinsta, lasting 17d 10h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 09:02 AM UTC
Resolved
Aug 28, 2026, 07:10 PM UTC
Duration
17d 10h
Detected by Pingoru
Aug 11, 2026, 09:02 AM UTC

Affected components

MyKinsta

Update timeline

  1. investigating Aug 11, 2026, 09:02 AM UTC

    We are currently investigating reports of issues with uploading larger files (100+ MB).

  2. investigating Aug 11, 2026, 02:03 PM UTC

    We are continuing to investigate the issue.

  3. investigating Aug 12, 2026, 01:55 AM UTC

    We are continuing to investigate the issue.

  4. investigating Aug 12, 2026, 01:52 PM UTC

    We are continuing to investigate the issue.

  5. investigating Aug 13, 2026, 01:17 AM UTC

    We are continuing to investigate the issue.

  6. investigating Aug 13, 2026, 02:01 PM UTC

    We are continuing to investigate the issue.

  7. investigating Aug 14, 2026, 05:36 AM UTC

    We are continuing to investigate the issue and apologize for the inconvenience.

  8. investigating Aug 14, 2026, 01:55 PM UTC

    The issue is still being investigated by our engineers.

  9. investigating Aug 15, 2026, 05:46 PM UTC

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

  10. investigating Aug 16, 2026, 03:43 AM UTC

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

  11. investigating Aug 17, 2026, 01:42 AM UTC

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

  12. investigating Aug 18, 2026, 02:16 PM UTC

    We are still investigating the issue. Thank you for your patience.

  13. investigating Aug 19, 2026, 08:06 AM UTC

    We are still investigating the issue. Thank you for your patience.

  14. investigating Aug 19, 2026, 02:18 PM UTC

    We are still investigating the issue. Thank you for your patience.

  15. investigating Aug 21, 2026, 05:59 AM UTC

    The issue is still being investigated by our engineers.

  16. investigating Aug 21, 2026, 02:05 PM UTC

    The issue is still being investigated by our engineers.

  17. investigating Aug 23, 2026, 02:08 AM UTC

    The issue is still being investigated by our engineers. We appreciate your continued patience.

  18. investigating Aug 24, 2026, 02:06 PM UTC

    The issue is still being investigated by our engineers. We appreciate your continued patience.

  19. investigating Aug 25, 2026, 02:02 PM UTC

    We are still investigating the issue, thank you for your continued patience.

  20. investigating Aug 26, 2026, 08:10 AM UTC

    We are still investigating the issue, thank you for your continued patience.

  21. investigating Aug 26, 2026, 02:03 PM UTC

    We are still investigating the issue, thank you for your continued patience.

  22. investigating Aug 27, 2026, 03:20 AM UTC

    We are still investigating the issue, thank you for your continued patience.

  23. investigating Aug 27, 2026, 03:28 AM UTC

    We are still investigating the issue, thank you for your continued patience.

  24. investigating Aug 27, 2026, 02:20 PM UTC

    The issue is still being investigated by our engineers. We appreciate your continued patience.

  25. investigating Aug 28, 2026, 02:08 PM UTC

    Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

  26. resolved Aug 28, 2026, 07:10 PM UTC

    We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at [email protected].