Kinsta incident

Chat Support system issues

Major Resolved View vendor source →

Kinsta experienced a major incident on October 17, 2025 affecting Kinsta support system, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 11:57 AM UTC
Resolved
Oct 17, 2025, 12:14 PM UTC
Duration
17m
Detected by Pingoru
Oct 17, 2025, 11:57 AM UTC

Affected components

Kinsta support system

Update timeline

  1. investigating Oct 17, 2025, 11:57 AM UTC

    We are currently experiencing issues with our Chat Support system due to Intercom outage: https://www.intercomstatus.com/us-hosting Please email [email protected] and we'll get back to you as soon as possible.

  2. resolved Oct 17, 2025, 12:14 PM UTC

    This incident has been resolved.