Kinsta experienced a critical incident on January 5, 2026 affecting Kinsta support system, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Kinsta support system
Update timeline
- investigating Jan 05, 2026, 02:12 PM UTC
Our support system is not currently available. We are working to resolve the issue as quickly as possible.
- identified Jan 05, 2026, 02:18 PM UTC
The issue has been identified as being with our upstream service provider, Intercom. They have a status page for the issue here: https://www.intercomstatus.com/us-hosting/incidents/01KE789YVV0EDD4555S9R5ZXQY
- monitoring Jan 05, 2026, 02:27 PM UTC
A fix has been implemented by Intercom and we are monitoring the results.
- identified Jan 05, 2026, 02:39 PM UTC
The issue has reoccurred and Intercom is investigating.
- monitoring Jan 05, 2026, 03:06 PM UTC
Intercom has implemented another fix and we are continuing to monitor.
- resolved Jan 05, 2026, 04:46 PM UTC
This incident has been resolved.