Kinsta experienced a critical incident on January 9, 2026 affecting Kinsta support system, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 07:45 PM UTC
Our support system is not currently available. We are working to resolve the issue as quickly as possible.
- identified Jan 09, 2026, 08:03 PM UTC
Our upstream provider has identified an issue and they are investigating into the matter as well. They have a status page open you may find at https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
- identified Jan 09, 2026, 08:42 PM UTC
Intercom has identified a database issue and they are working on restoring the application as soon as possible. We appreciate your patience while the upstream provider works on resolving this issue.
- monitoring Jan 09, 2026, 08:59 PM UTC
Intercom has implemented a fix and we are continuing to monitor the service.
- resolved Jan 09, 2026, 09:23 PM UTC
Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.