Kinde Outage History

This incident has been resolved.

Type: Incident Duration: 18 minutes Affected Components: Authentication, Email delivery, Webhooks, Custom domains, User export and import, SMS delivery, Management API, New user registration Aug 25, 09:46:00 GMT+0 - Resolved - This incident has been resolved. Aug 25, 09:32:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 25, 14:57:54 GMT+0 - Postmortem - The outage was caused by our internal reverse proxy failing to scale cleanly, resulting in incoming traffic not routing though our infrastructure correctly. A manual redeployment rectified the issue and service was restored. We have identified the cause for the failed scale and are putting changes in place to prevent re-occurrence.

Type: Incident Duration: 19 minutes Affected Components: Authentication, Management API Jun 22, 16:21:00 GMT+0 - Resolved - This incident has been resolved. Jun 22, 16:02:00 GMT+0 - Investigating - We are currently investigating this incident.

[x.com](http://x.com) OAuth2 is now resolving and working.

Type: Incident Duration: 30 minutes Affected Components: Management API, Authentication, New user registration, User export and import Jun 12, 06:45:00 GMT+0 - Resolved - This incident has been resolved and our identified the issue. Jun 12, 06:15:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 45 minutes Affected Components: User export and import, Management API, Authentication, New user registration, New user registration, Management API, Authentication, New user registration, Management API, Management API, Authentication, Authentication, New user registration, Management API, Authentication, New user registration Apr 16, 19:25:00 GMT+0 - Resolved - This incident has been resolved. Apr 16, 19:55:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 16, 20:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 47 minutes Affected Components: SMS delivery, Custom domains, Management API, Webhooks, Authentication, New user registration, Admin area, User export and import, Email delivery Apr 11, 10:11:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 11, 10:58:00 GMT+0 - Resolved - This incident has been resolved and the team is monitoring and will investigate the cause.

Type: Incident Duration: 32 minutes Affected Components: Authentication, Admin area Mar 17, 02:38:38 GMT+0 - Investigating - We are currently investigating this incident. Mar 17, 02:46:37 GMT+0 - Monitoring - We are currently monitoring. Mar 17, 03:10:28 GMT+0 - Resolved - This incident has been resolved. Please reach out to the team if you need any assistance.

Type: Incident Duration: 1 hour and 48 minutes Affected Components: Webhooks Feb 3, 14:21:35 GMT+0 - Resolved - We have resolved the webhook delay. Feb 3, 12:33:06 GMT+0 - Investigating - We are currently investigating a delay with webhooks in the London region

Type: Incident Duration: 16 minutes Affected Components: Authentication, Authentication, Authentication, Authentication, Authentication Jan 7, 13:58:35 GMT+0 - Identified - The issue has been identified and a fix is currently being deployed. Jan 7, 14:14:11 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 20 hours and 55 minutes Affected Components: SMS delivery Dec 8, 07:27:00 GMT+0 - Identified - We are working with out SMS provider to unblock these. At the moment, any messages from Kinde businesses based in the Sydney AU data region being sent to numbers with Vodafone Australia will not be delivered. Dec 9, 03:51:31 GMT+0 - Monitoring - An update has been applied to unblock delivery to Vodafone Australia. The team will continue monitoring until there's a sufficient volume of successful messages. Dec 9, 04:21:33 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 4 minutes Affected Components: SMS delivery Dec 4, 10:24:00 GMT+0 - Resolved - This incident has been resolved. Dec 4, 06:20:00 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Type: Incident Duration: 2 hours and 44 minutes Affected Components: SMS delivery, SMS delivery, SMS delivery, SMS delivery, SMS delivery Nov 20, 05:48:00 GMT+0 - Identified - Impacting custom SMS providers, not the default Kinde SMS sending. We are continuing to work on a fix for this incident. Nov 20, 08:12:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 20, 08:31:33 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 54 minutes Affected Components: Authentication, Custom domains Nov 3, 01:22:45 GMT+0 - Investigating - We are currently investigating this incident. This is impacting Kinde businesses in the US region running on a custom domain. Nov 3, 01:24:40 GMT+0 - Monitoring - Custom domains are back online and we're currently monitoring Nov 3, 02:16:19 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 38 minutes Affected Components: Management API Oct 20, 05:41:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 06:01:42 GMT+0 - Monitoring - Error have decreased and our team are currently monitoring. Oct 20, 06:18:48 GMT+0 - Resolved - This incident has been resolved and team is investigation the cause.

Type: Incident Duration: 49 minutes Affected Components: Authentication, Email delivery, Custom domains, User export and import, Management API, , New user registration, SMS delivery, EU region → Oct 16, 09:39:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 16, 10:13:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 16, 10:28:08 GMT+0 - Resolved - This incident has been resolved.