Kinde incident

500 errors in AU region affecting some domains

Minor Resolved View vendor source →

Kinde experienced a minor incident on February 4, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 04:15 PM UTC
Resolved
Feb 04, 2025, 04:15 PM UTC
Duration
Detected by Pingoru
Feb 04, 2025, 04:15 PM UTC

Update timeline

  1. resolved Feb 04, 2025, 04:15 PM UTC

    Type: Incident Duration: 24 minutes Affected Components: Authentication Feb 4, 16:15:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 4, 16:39:00 GMT+0 - Resolved - This incident has been resolved. Our caching service, which facilitates most read related operations, stopped accepting new items. This slowly increased load on our backend as more load was slowly introduced that is supposed to be dealt with by the cache. We've identified and applied a mitigation for this to improve the cache's availability. We will also be reviewing additional configuration with how our app responds to a loss of the cache in general and applying fixes to further improve it's availability and reliability.