Kickserv Outage History

Kickserv is up right now

Kickserv had 6 outages in the last 2 years totaling 142h 23m of downtime — averaging 0.2 incidents per month.

There were 6 Kickserv outages since June 11, 2024 totaling 142h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.kickserv.com

Major February 11, 2026

Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us.

Detected by Pingoru
Feb 11, 2026, 05:00 PM UTC
Resolved
Feb 12, 2026, 03:47 PM UTC
Duration
22h 46m
Affected: Web Application (app.kickserv.com)Customer Center
Timeline · 3 updates
  1. identified Feb 11, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 11, 2026, 07:15 PM UTC

    AWS issues seem to have cleared up. We will monitor and post an update if conditions change. Thank you.

  3. resolved Feb 12, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026

Web app availability issues

Detected by Pingoru
Feb 10, 2026, 09:13 PM UTC
Resolved
Feb 11, 2026, 12:32 AM UTC
Duration
3h 18m
Affected: Web Application (app.kickserv.com)Customer Center
Timeline · 3 updates
  1. investigating Feb 10, 2026, 09:13 PM UTC

    We're seeing some cases of the Kickserv web application not loading properly. We're looking into it now.

  2. identified Feb 10, 2026, 09:21 PM UTC

    We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you.

  3. resolved Feb 11, 2026, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 12, 2026

Service outage affecting web and mobile

Detected by Pingoru
Jan 12, 2026, 02:41 PM UTC
Resolved
Jan 13, 2026, 04:43 PM UTC
Duration
1d 2h
Affected: Web Application (app.kickserv.com)Customer CenterSearchQuickBooks Desktop SyncText NotificationsEmail NotificationsMobile APIiOS AppAndroid App
Timeline · 4 updates
  1. investigating Jan 12, 2026, 02:41 PM UTC

    Kickserv's mobile and web applications are currently unavailable. We're looking into the problem and will keep you posted as soon as we have an update. Thanks for bearing with us.

  2. identified Jan 12, 2026, 03:23 PM UTC

    We're working on a fix for the service interruption now.

  3. monitoring Jan 12, 2026, 03:30 PM UTC

    Web and mobile apps are once again functioning normally. Thank you for bearing with us.

  4. resolved Jan 13, 2026, 04:43 PM UTC

    Early on the morning of January 12, some Kickserv customers experienced slow loading and errors when using the web and mobile apps. This was caused by unusually high system activity tied to New Year–related reporting and background processing, which temporarily overwhelmed part of our infrastructure. As a result, many application pages (especially dashboards and settings) were sluggish or timed out for about an hour. We identified the issue, increased system capacity, and fully restored normal performance by 10:21 AM US Eastern time. We know interruptions like this are frustrating, and we’re taking steps to better handle seasonal usage spikes in the future, and improve early detection so this particular issue doesn’t happen again. Thanks for your patience.

Read the full incident report →

Major March 6, 2025

Dispatch view

Detected by Pingoru
Mar 06, 2025, 02:46 PM UTC
Resolved
Mar 06, 2025, 04:12 PM UTC
Duration
1h 25m
Affected: Web Application (app.kickserv.com)
Timeline · 2 updates
  1. investigating Mar 06, 2025, 02:46 PM UTC

    We've received reports that the dispatch view is not loading properly. We're looking into it now. Until this is resolved, please use a different view (Schedule, Calendar, Resources, or Map) to view your jobs for the day. We'll update this post as soon as we have more information.

  2. resolved Mar 06, 2025, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 12, 2024

Date Formatting Error

Detected by Pingoru
Dec 12, 2024, 11:25 PM UTC
Resolved
Dec 16, 2024, 03:36 PM UTC
Duration
3d 16h
Affected: iOS AppAndroid App
Timeline · 4 updates
  1. identified Dec 12, 2024, 11:25 PM UTC

    In our efforts to modernize our mobile app, we updated our date-formatting code. We missed one place where the old method is still called. Users will find that saving new or existing tasks on any job record will generate an error with a 'Try Again' page. This error is purely visual and the task is successfully saved to the job record. When users encounter this, it's recommended to simply tap the 'Try Again' button a few times and the error will resolve and take you back to the job record. We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week. We're sorry for any inconvenience, and we thank you for your patience.

  2. identified Dec 16, 2024, 03:34 PM UTC

    Update: The issue has been identified and tested. We've pushed new versions with the fix to both major app stores. Please keep the app updated to make sure you have all the latest stability enhancements and bug fixes. Thank you for your patience and have a good week.

  3. identified Dec 16, 2024, 03:34 PM UTC

    Both iOS and Android should be working now, once users download the latest update.

  4. resolved Dec 16, 2024, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2024

Redirect Issue/Degraded State

Detected by Pingoru
Jun 11, 2024, 02:00 PM UTC
Resolved
Jun 11, 2024, 02:39 PM UTC
Duration
38m
Affected: Web Application (app.kickserv.com)Search
Timeline · 2 updates
  1. investigating Jun 11, 2024, 02:00 PM UTC

    Navigating and searching the Kickserv web application is resulting in an issue where our users are getting directed to our main sign in page or showing an invalid customer with an error referencing degraded state. Our team is investigating the cause.

  2. resolved Jun 11, 2024, 02:39 PM UTC

    All systems are operational.

Read the full incident report →