Kickserv incident

Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us.

Major Resolved View vendor source →

Kickserv experienced a major incident on February 11, 2026 affecting Web Application (app.kickserv.com) and Customer Center, lasting 22h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 05:00 PM UTC
Resolved
Feb 12, 2026, 03:47 PM UTC
Duration
22h 46m
Detected by Pingoru
Feb 11, 2026, 05:00 PM UTC

Affected components

Web Application (app.kickserv.com)Customer Center

Update timeline

  1. identified Feb 11, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 11, 2026, 07:15 PM UTC

    AWS issues seem to have cleared up. We will monitor and post an update if conditions change. Thank you.

  3. resolved Feb 12, 2026, 03:47 PM UTC

    This incident has been resolved.