Kickserv experienced a major incident on June 11, 2024 affecting Web Application (app.kickserv.com) and Search, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application (app.kickserv.com)Search
Update timeline
- investigating Jun 11, 2024, 02:00 PM UTC
Navigating and searching the Kickserv web application is resulting in an issue where our users are getting directed to our main sign in page or showing an invalid customer with an error referencing degraded state. Our team is investigating the cause.
- resolved Jun 11, 2024, 02:39 PM UTC
All systems are operational.