Keycafe Outage History
Keycafe is up right nowPingoru has recorded 50 incidents for Keycafe: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 526 (0%) |
Incidents, newest first
Minor February 13, 2026 Incident Report – Key Release Issues 1h 17m SmartBox
Started Feb 13, 2026, 01:28 AM UTC· resolved Feb 13, 2026, 02:45 AM UTC
- investigating Feb 13, 2026, 01:28 AM UTC
We are investigating an issue affecting key pickups and remote releases on MS1, MS2, and MS3 SmartBox devices. - The issue is related to a third-party service provider impacting release authorisations. - Offline mode continues to function normally. - Our team is working to restore service and will share updates as available.
- resolved Feb 13, 2026, 02:45 AM UTC
This incident has been resolved.
Minor November 18, 2025 Service Interruption Due to Upstream Network Issue 2h 24m API, Website, SmartBox
Started Nov 18, 2025, 03:47 PM UTC· resolved Nov 18, 2025, 06:11 PM UTC
- monitoring Nov 18, 2025, 03:47 PM UTC
We are continuing to receive reports of intermittent issues and our service provider has confirmed their mitigation efforts have resumed. We will provides updates as we learn more.
- resolved Nov 18, 2025, 06:11 PM UTC
Our provider believes their services are operating normally and we are no longer recording errors. We will continue to monitor for additional issues.
Minor October 20, 2025 SmartBox Connectivity Issue — AWS Outage 11h 16m SmartBox
Started Oct 20, 2025, 12:13 PM UTC· resolved Oct 20, 2025, 11:29 PM UTC
- monitoring Oct 20, 2025, 12:13 PM UTC
Since around 4:00 AM PDT on October 20, we’ve been experiencing SmartBox connectivity issues due to a third-party outage with AWS. This outage also affected several major websites and our own status page provider, which prevented us from posting earlier updates. All other Keycafe systems remain fully operational. We’re monitoring the situation closely and will update once service is fully restored.
- monitoring Oct 20, 2025, 03:33 PM UTC
As of 7:30 AM PDT (9:30 AM GMT-5), AWS has confirmed network connectivity issues across multiple services. They are seeing early signs of recovery and continue to investigate the root cause. This AWS outage is widespread across the internet, affecting many major websites and services. In addition to SmartBox connectivity being intermittently affected, our support communication platform is also experiencing disruptions, which may delay responses from our team. All other Keycafe systems continue to operate normally. We are monitoring the situation closely and will post another update once full service is restored.
- resolved Oct 20, 2025, 11:29 PM UTC
This incident has been resolved.
Major July 3, 2025 Partial outage - Cellular network 2h 45m SmartBox
Started Jul 03, 2025, 10:01 AM UTC· resolved Jul 03, 2025, 12:46 PM UTC
- identified Jul 03, 2025, 10:01 AM UTC
Some cellular devices are experiencing connectivity issues. Our service partner is working to stabilize connections. We will continue to monitor their progress.
- resolved Jul 03, 2025, 12:46 PM UTC
This incident has been resolved.
Minor June 11, 2025 Partial cellular service outage 4h 6m SmartBox
Started Jun 11, 2025, 12:55 PM UTC· resolved Jun 11, 2025, 05:01 PM UTC
- investigating Jun 11, 2025, 12:55 PM UTC
We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions. Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 11, 2025, 05:01 PM UTC
This incident has been resolved.
Minor June 10, 2025 Degraded Database Performance 7h 18m API, Website, SmartBox
Started Jun 10, 2025, 07:23 PM UTC· resolved Jun 11, 2025, 02:41 AM UTC
- identified Jun 10, 2025, 07:23 PM UTC
We are experiencing degraded database performance as a service provider is experiencing a partial outage. We will continue to monitor and provide updates.
- monitoring Jun 10, 2025, 08:08 PM UTC
We’ve implemented a workaround that is improving performance. While our provider continues to experience issues, we’ve partially mitigated the impact and are seeing more stable behaviour. We’re continuing to monitor and make adjustments as needed.
- monitoring Jun 10, 2025, 09:01 PM UTC
Performance has improved, and error rates are down to around 10%. We’re continuing to monitor.
- resolved Jun 11, 2025, 02:41 AM UTC
This incident has been resolved.
Major April 28, 2025 2G/3G Connectivity disruption 17h 56m SmartBox
Started Apr 28, 2025, 07:14 PM UTC· resolved Apr 29, 2025, 01:11 PM UTC
- investigating Apr 28, 2025, 07:14 PM UTC
Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.
- identified Apr 28, 2025, 07:17 PM UTC
Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.
- monitoring Apr 28, 2025, 11:02 PM UTC
Most of the region's power has been restored, and Smartboxes are coming back online. We will continue to monitor the situation until everything is fully restored.
- resolved Apr 29, 2025, 01:11 PM UTC
This incident has been resolved.
Notice January 16, 2025 Service Disruption 8m
Started Jan 16, 2025, 03:19 PM UTC· resolved Jan 16, 2025, 03:27 PM UTC
- resolved Jan 16, 2025, 04:58 PM UTC
Timeframe: 10:19 AM to 10:27 AM EST Impact: Approximately 50% of requests failed during this period. Resolution: The issue causing the disruption has been resolved, and all systems are now fully operational.
Minor November 26, 2024 Degraded cellular serveice affecting Key exchanges 3h 27m SmartBox
Started Nov 26, 2024, 02:25 AM UTC· resolved Nov 26, 2024, 05:52 AM UTC
- monitoring Nov 26, 2024, 02:25 AM UTC
We have noticed a few Celular Smartboxes encountering partial service degradation. Our service provider is investigating the matter.
- resolved Nov 26, 2024, 05:52 AM UTC
This incident has been resolved.