Kevel Outage History

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Kevel had 23 outages in the last 2 years totaling 45h 44m of downtime — averaging 0.9 incidents per month.

There were 23 Kevel outages since August 12, 2024 totaling 45h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kevel.co

Notice July 20, 2026

Degraded Ad Serving for EU Central 1

Detected by Pingoru
Jul 20, 2026, 04:24 PM UTC
Resolved
Jul 20, 2026, 05:31 PM UTC
Duration
1h 6m
Affected: Ad Serving
Timeline · 5 updates
  1. investigating Jul 20, 2026, 04:24 PM UTC

    We are currently investigating an issue that is causing degraded Ad Serving for customers in the EU Central 1 region.

  2. identified Jul 20, 2026, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2026, 04:45 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 20, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 20, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Delayed Beta Log Shipping

Detected by Pingoru
Jun 11, 2026, 02:18 PM UTC
Resolved
Jun 11, 2026, 02:18 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 11, 2026, 02:52 PM UTC

    We identified an issue that may have delayed delivery of beta log data via Data Shipping for some customers between June 9, 2026 at 21:16 UTC and June 11, 2026 at 14:18 UTC. This issue has been resolved. Beta logs are now being shipped as expected, and no log data was lost. We are actively working to deliver any delayed logs from the affected period.

Read the full incident report →

Minor March 31, 2026

Degraded Ad Serving for US-East-1

Detected by Pingoru
Mar 31, 2026, 02:12 PM UTC
Resolved
Mar 31, 2026, 02:12 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 31, 2026, 02:12 PM UTC

    Mar 31, 10:12 EDT Resolved - The issue has been resolved and system performance has remained stable. We will continue to monitor as a precaution. Mar 31, 06:09 EDT Update - System performance has remained stable following the applied mitigation. We are continuing to monitor to ensure ongoing reliability. Mar 31, 05:00 EDT Monitoring - A mitigation has been applied and we are currently monitoring the system to ensure continued stability. Mar 31, 02:25 EDT Update - We are continuing to investigate the root cause. In the meantime, we have scaled additional capacity in the affected region, which has restored stability to ad serving. We will provide further updates as we learn more. Mar 31, 01:05 EDT Investigating - We are currently investigating degraded ad serving performance in the us-east-1 region.

Read the full incident report →

Minor March 1, 2026

Kevel Maintenance 2026-03-01: Management UI and API

Detected by Pingoru
Mar 01, 2026, 07:30 PM UTC
Resolved
Mar 01, 2026, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 01, 2026, 07:30 PM UTC

    Mar 1, 14:30 EST Completed - The scheduled maintenance has been completed. Mar 1, 14:27 EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar 1, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 15:27 EST Scheduled - During the maintenance window, the creation and modification of login user accounts will be temporarily unavailable via both the Management UI and API. All other platform functionality will remain fully operational throughout this period. This maintenance is part of a series of improvements we are making to the user management experience on Kevel Ad Server. We appreciate your patience and understanding as we work to enhance the platform. For full details on what's changing, please visit our documentation: https://dev.kevel.com/docs/user-management-new If you have any questions or concerns, please don't hesitate to reach out to our support team.

Read the full incident report →

Notice February 26, 2026

Reporting data reprocessed for February 20, 2026

Detected by Pingoru
Feb 26, 2026, 07:47 PM UTC
Resolved
Feb 26, 2026, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 07:47 PM UTC

    Some reporting data did not process correctly between 2026-02-20 21:00:00 and 2026-02-20 22:00:00 UTC. We have since reprocessed the affected data. As a result, some reporting metrics for that time period may have increased. Additionally, in cases where clicks or conversions were fired late for ads delivered previously, the associated clicks and click-derived revenue were applied to the original delivery dates, resulting in updates to historical metrics.

Read the full incident report →

Minor February 3, 2026

Some customers are receiving a "No Sites Found" error in response to Decision API requests.

Detected by Pingoru
Feb 03, 2026, 09:38 PM UTC
Resolved
Feb 03, 2026, 09:38 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 03, 2026, 09:38 PM UTC

    Feb 3, 16:38 EST Resolved - This incident has been resolved. Issue began: 1:55 PM ET Issue resolved: 4:37 PM ET Feb 3, 16:25 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 3, 16:09 EST Investigating - We have identified an issue impacting ad serving. An investigation is underway with our team. We'll keep you updated along the way.

Read the full incident report →

Minor October 14, 2025

We are currently investigating an issue with Kevel reporting systems.

Detected by Pingoru
Oct 14, 2025, 08:12 PM UTC
Resolved
Oct 14, 2025, 08:12 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 14, 2025, 08:12 PM UTC

    Oct 14, 16:12 EDT Resolved - This incident has been resolved. Oct 14, 15:42 EDT Update - We are continuing to monitor for any further issues. Oct 14, 14:49 EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 14, 14:37 EDT Investigating - We identified an issue impacting Reporting. Reports are processing through the system. We'll keep you updated along the way.

Read the full incident report →

Minor August 12, 2025

Degraded Performance for Kevel Ad Serving

Detected by Pingoru
Aug 12, 2025, 08:37 PM UTC
Resolved
Aug 12, 2025, 08:37 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Aug 12, 2025, 08:37 PM UTC

    Aug 12, 16:37 EDT Resolved - This incident has been resolved. Aug 12, 15:48 EDT Update - A fix has been implemented for most impacted customers. We are deploying the fix to the remaining impacted customers and monitoring. Aug 12, 13:13 EDT Identified - We have identified the issue and are working on a fix. Aug 12, 12:39 EDT Investigating - We are currently investigating an issue impacting Kevel Ad Serving. We will keep you updating along the way.

Read the full incident report →

Major July 31, 2025

Forecast Response Issue

Detected by Pingoru
Jul 31, 2025, 04:09 PM UTC
Resolved
Jul 31, 2025, 04:24 PM UTC
Duration
15m
Affected: Forecast
Timeline · 2 updates
  1. monitoring Jul 31, 2025, 04:09 PM UTC

    We identified an issue impacting Forecast. Some instances were not responding to Forecast requests or Forecast API requests from ~15:15 UTC to ~15:55 UTC on July 31, 2025. A fix has already been deployed and we are monitoring.

  2. resolved Jul 31, 2025, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025

Ad Balancing & Publication Delays

Detected by Pingoru
Jul 29, 2025, 05:14 PM UTC
Resolved
Jul 21, 2025, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 29, 2025, 05:14 PM UTC

    We identified an issue with our ad publication and balancing systems that began on July 21, 2025, at 16:55 UTC. The issue was resolved on July 28, 2025, at 21:41 UTC. As a result, some customers may have experienced overdelivery of affected ads.

Read the full incident report →

Minor July 2, 2025

Delayed Ad Publication

Detected by Pingoru
Jul 02, 2025, 09:02 PM UTC
Resolved
Jul 02, 2025, 09:13 PM UTC
Duration
11m
Affected: Ad Serving
Timeline · 3 updates
  1. investigating Jul 02, 2025, 09:02 PM UTC

    We identified an issue impacting ad publication starting 2025-07-02 20:10 UTC. Users might experience issues starting, stopping, and pausing ads; however, ad balancing is not impacted. An investigation is underway with our team. We'll keep you updated along the way.

  2. identified Jul 02, 2025, 09:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 02, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2025

We are currently investigating an issue with Kevel ad serving systems

Detected by Pingoru
Mar 25, 2025, 01:35 PM UTC
Resolved
Mar 25, 2025, 02:29 PM UTC
Duration
53m
Affected: Ad Serving
Timeline · 4 updates
  1. investigating Mar 25, 2025, 01:35 PM UTC

    We identified an issue impacting ad serving in us-east-1, beginning at 13:10 UTC. An investigation is underway with our team. We'll keep you updated along the way.

  2. identified Mar 25, 2025, 01:59 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Mar 25, 2025, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025

Increased Response Times for Events in EU Central 1 Region

Detected by Pingoru
Feb 24, 2025, 09:17 PM UTC
Resolved
Feb 24, 2025, 09:20 PM UTC
Duration
2m
Affected: Ad Serving
Timeline · 2 updates
  1. investigating Feb 24, 2025, 09:17 PM UTC

    We are currently investigating an increase in response times for Events (Impressions and Clicks) in EU Central 1 Region. An investigation is underway with our team. We'll keep you updated along the way.

  2. resolved Feb 24, 2025, 09:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2024

Degraded Performance in UserDB US-East-1

Detected by Pingoru
Dec 03, 2024, 01:38 PM UTC
Resolved
Dec 04, 2024, 02:10 PM UTC
Duration
1d
Affected: Ad Serving
Timeline · 7 updates
  1. investigating Dec 03, 2024, 01:38 PM UTC

    We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.

  2. investigating Dec 03, 2024, 02:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 03, 2024, 03:55 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 03, 2024, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Dec 03, 2024, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Dec 03, 2024, 07:52 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 04, 2024, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2024

User DB degraded performance in us-east-1

Detected by Pingoru
Dec 02, 2024, 10:57 AM UTC
Resolved
Dec 02, 2024, 12:23 PM UTC
Duration
1h 26m
Affected: Ad Serving
Timeline · 3 updates
  1. investigating Dec 02, 2024, 10:57 AM UTC

    We are currently investigating an issue we have identified in our US East region which is causing high response times for UserDB endpoints.

  2. monitoring Dec 02, 2024, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2024, 12:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 27, 2024

Incorrect branding in some UI pages

Detected by Pingoru
Sep 27, 2024, 06:27 PM UTC
Resolved
Sep 27, 2024, 07:44 PM UTC
Duration
1h 16m
Affected: Self Serve
Timeline · 5 updates
  1. investigating Sep 27, 2024, 06:27 PM UTC

    Unauthenticated self-serve users may see incorrect branding on [yoursubdomain].campaign-dashboard.com. We are currently investigating this issue.

  2. identified Sep 27, 2024, 06:40 PM UTC

    The issue has been identified and a fix is being tested.

  3. monitoring Sep 27, 2024, 07:27 PM UTC

    We have implemented a fix and are monitoring the application

  4. monitoring Sep 27, 2024, 07:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 27, 2024, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

Decision Request performance in eu-west-1

Detected by Pingoru
Sep 19, 2024, 09:08 AM UTC
Resolved
Sep 19, 2024, 06:53 PM UTC
Duration
9h 44m
Affected: Ad Serving
Timeline · 4 updates
  1. monitoring Sep 19, 2024, 09:08 AM UTC

    We have identified an issue with our Decision Request engine in the eu-west-1 region which started at 8:25 UTC. This issue will be impacting responses from the API in that region. We have resolved the issue and are actively monitoring the results.

  2. monitoring Sep 19, 2024, 01:01 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Sep 19, 2024, 04:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 19, 2024, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2024

Reporting - Partial loss of functionality in reporting

Detected by Pingoru
Sep 17, 2024, 12:12 PM UTC
Resolved
Sep 17, 2024, 12:12 PM UTC
Duration
—
Affected: Reporting
Timeline · 1 update
  1. resolved Sep 17, 2024, 12:12 PM UTC

    Kevel Reporting system experienced a partial loss of functionality in reporting resulting in blank or stale campaign and flight auxiliary data. Performance metrics and entity ids were not impacted. Specifically, entity names, price, rate type and dates of campaigns and flights that were created or updated during the incident window would appear blank in reports generated during the same timeframe. This is now resolved. Newly created reports will contain correct and up to date campaign and flight auxiliary data. You may have to regenerate any reports that were created during the impacted timeframe. This issue started on 13 September 2024 10:00 AM UTC and was resolved 17 September 2024 11:00 AM UTC.

Read the full incident report →

Minor August 12, 2024

Reporting - delayed data ingestion

Detected by Pingoru
Aug 12, 2024, 08:10 AM UTC
Resolved
Aug 12, 2024, 02:25 PM UTC
Duration
6h 15m
Affected: Reporting
Timeline · 7 updates
  1. investigating Aug 12, 2024, 08:10 AM UTC

    We're currently investigating a delay in reporting data ingestion that started at 8pm UTC, Saturday the 10th August.

  2. identified Aug 12, 2024, 08:43 AM UTC

    We've identified what is causing the reporting data to not ingest correctly, and we're currently working on re-processing the historic data. No data loss has occurred.

  3. identified Aug 12, 2024, 09:22 AM UTC

    Our team is continuing to work on reprocessing the historic data

  4. monitoring Aug 12, 2024, 09:57 AM UTC

    Our team is continuing to work on reprocessing the historic data

  5. monitoring Aug 12, 2024, 11:18 AM UTC

    Our systems are working on reprocessing the historic data

  6. monitoring Aug 12, 2024, 01:27 PM UTC

    The ingest of the historic data is progressing, and a final update will be provided once we have confirmed that all historic data has been ingested correctly.

  7. resolved Aug 12, 2024, 02:25 PM UTC

    The ingest of historical data has now been complete, and we've been able to confirm data accuracy. This incident is now resolved.

Read the full incident report →