Kevel Outage History
Kevel is up right nowPingoru has recorded 61 incidents for Kevel: 17 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 37 of 720 (5%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 1 | 0 of 518 (0%) |
Incidents, newest first
Major October 15, 2026 Degraded Ad Serving for EU-Central-1 12m
Started Oct 15, 2026, 06:30 AM UTC· resolved Oct 15, 2026, 06:42 AM UTC
- resolved Oct 15, 2026, 05:37 PM UTC
Between approximately 06:30 and 06:42 UTC on October 15, 2026, ad serving in EU-Central-1 experienced elevated response times and intermittent errors on decision requests. Service has recovered, and no customer action is required.
Minor September 17, 2026 Errors Saving Changes in the Ad Server UI 1h 11m Management UI
Started Sep 17, 2026, 10:13 PM UTC· resolved Sep 17, 2026, 11:25 PM UTC
- identified Sep 17, 2026, 10:13 PM UTC
We are currently investigating an issue impacting some users saving changes made to Ads through the Ad Server UI. Changes made through the Management API are not affected. We have identified a likely cause and are working to resolve it.
- monitoring Sep 17, 2026, 10:48 PM UTC
A fix has been deployed and saving changes in the Ad Server UI is working as expected. We are continuing to monitor.
- resolved Sep 17, 2026, 11:25 PM UTC
Confirming this is now resolved. Please find a summary below. Between ~19:38 and ~22:35 UTC on September 17, 2026, saving an ad through the Ad Server UI may have returned an error even though the change was applied successfully. Users who retried after seeing the error may have created duplicate ads. We recommend reviewing any ads created or edited during this window and removing any duplicates.
Major September 9, 2026 Degraded Ad Serving for US-East-1 24m
Started Sep 09, 2026, 09:30 PM UTC· resolved Sep 09, 2026, 09:54 PM UTC
- resolved Sep 09, 2026, 10:59 PM UTC
Between 21:36 and 21:54 UTC on September 9, 2026, ad serving in US-East-1 experienced elevated response times and intermittent errors on decision requests. Service recovered on its own, and no customer action is required.
Notice July 20, 2026 Degraded Ad Serving for EU Central 1 1h 6m Ad Serving
Started Jul 20, 2026, 04:24 PM UTC· resolved Jul 20, 2026, 05:31 PM UTC
- investigating Jul 20, 2026, 04:24 PM UTC
We are currently investigating an issue that is causing degraded Ad Serving for customers in the EU Central 1 region.
- identified Jul 20, 2026, 04:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 20, 2026, 04:45 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 20, 2026, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 05:31 PM UTC
This incident has been resolved.
Notice June 10, 2026 Delayed Beta Log Shipping 1d 13h
Started Jun 10, 2026, 01:00 AM UTC· resolved Jun 11, 2026, 02:18 PM UTC
- resolved Jun 11, 2026, 02:52 PM UTC
We identified an issue that may have delayed delivery of beta log data via Data Shipping for some customers between June 9, 2026 at 21:16 UTC and June 11, 2026 at 14:18 UTC. This issue has been resolved. Beta logs are now being shipped as expected, and no log data was lost. We are actively working to deliver any delayed logs from the affected period.
Minor April 19, 2026 Kevel Maintenance 2026-Apr-19: Management UI and API –
Started Apr 19, 2026, 03:44 PM UTC· resolved Apr 19, 2026, 03:44 PM UTC
- monitoring Apr 19, 2026, 03:44 PM UTC
Apr 19, 11:44 EDT Completed - The scheduled maintenance has been completed. Apr 19, 11:43 EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr 19, 10:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 1, 08:30 EDT Scheduled - This is a quick note to notify you of upcoming downtime for the Management UI, Management API, Reporting API and Catalog ingestion. The Management UI, Management API, Reporting API and Catalog ingestion will be down for maintenance on Sunday 19th April, 2026 from 10:00am - 12:00pm ET (2:00pm - 4:00pm UTC). Ad serving will be unaffected by this downtime. Please note: - Save any changes prior to the maintenance window in order to avoid losing your work. During this maintenance period: - Ad serving and the Decision API will be unaffected. - Users will be unable to login to Management UI and Kevel Console. - API calls to the Management API will result in errors. - Customers will not be able to upload product feeds to the Catalog system. - New reports will not be able to be created. We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.
Minor March 1, 2026 Kevel Maintenance 2026-03-01: Management UI and API –
Started Mar 01, 2026, 07:30 PM UTC· resolved Mar 01, 2026, 07:30 PM UTC
- monitoring Mar 01, 2026, 07:30 PM UTC
Mar 1, 14:30 EST Completed - The scheduled maintenance has been completed. Mar 1, 14:27 EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar 1, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 15:27 EST Scheduled - During the maintenance window, the creation and modification of login user accounts will be temporarily unavailable via both the Management UI and API. All other platform functionality will remain fully operational throughout this period. This maintenance is part of a series of improvements we are making to the user management experience on Kevel Ad Server. We appreciate your patience and understanding as we work to enhance the platform. For full details on what's changing, please visit our documentation: https://dev.kevel.com/docs/user-management-new If you have any questions or concerns, please don't hesitate to reach out to our support team.
Notice February 26, 2026 Reporting data reprocessed for February 20, 2026 –
Started Feb 26, 2026, 03:00 PM UTC· resolved Feb 26, 2026, 03:00 PM UTC
- resolved Feb 26, 2026, 07:47 PM UTC
Some reporting data did not process correctly between 2026-02-20 21:00:00 and 2026-02-20 22:00:00 UTC. We have since reprocessed the affected data. As a result, some reporting metrics for that time period may have increased. Additionally, in cases where clicks or conversions were fired late for ads delivered previously, the associated clicks and click-derived revenue were applied to the original delivery dates, resulting in updates to historical metrics.
Minor February 3, 2026 Some customers are receiving a "No Sites Found" error in response to Decision API requests. –
Started Feb 03, 2026, 09:38 PM UTC· resolved Feb 03, 2026, 09:38 PM UTC
- monitoring Feb 03, 2026, 09:38 PM UTC
Feb 3, 16:38 EST Resolved - This incident has been resolved. Issue began: 1:55 PM ET Issue resolved: 4:37 PM ET Feb 3, 16:25 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 3, 16:09 EST Investigating - We have identified an issue impacting ad serving. An investigation is underway with our team. We'll keep you updated along the way.
Minor December 3, 2025 Reporting - Delayed Ingestion –
Started Dec 03, 2025, 10:01 PM UTC· resolved Dec 03, 2025, 10:01 PM UTC
- monitoring Dec 03, 2025, 10:01 PM UTC
Dec 3, 17:01 EST Resolved - Confirming the ingestion of the delayed reporting data is now complete and this is now resolved. Newly created reports will contain correct and up to date metrics from December 2 - 3. Dec 3, 14:22 EST Monitoring - A fix has been implemented and we are monitoring results. We expect that it will take around 8 hours for the ingestion of the delayed reporting data to be completed. Once completed, the temporarily missing reporting data from December 2 - 3 will be available. Dec 3, 11:48 EST Update - Work is still in progress on the fix for delayed data ingestion. We will update again as soon as we have further progress to share. Dec 3, 09:33 EST Identified - The issue has been identified and a fix is in-progress. To further clarify the impact, some customers may be temporarily missing data from December 2 - 3, as the ingestion of this data is delayed. Dec 3, 09:09 EST Investigating - We are investigating an issue with delayed reporting data ingestion that is causing degraded reporting performance. Some customers may experience missing data in reports for December 2 - 3.
Minor October 21, 2025 US-East-1 Incident –
Started Oct 21, 2025, 05:02 PM UTC· resolved Oct 21, 2025, 05:02 PM UTC
- monitoring Oct 21, 2025, 05:02 PM UTC
Oct 21, 13:02 EDT Resolved - We confirm that all Kevel services have remained operational for several hours, and we are moving the incident to resolved. Please note that we are still working to backfill missing data for Reporting and Data Shipping. We anticipate this will be completed by the end of the week. If you have any questions about the incident or the ongoing backfill, please reach out to your Customer Success Manager or Kevel Support. Oct 21, 05:07 EDT Monitoring - All Kevel services are now operational including Ad Serving, Audience, Data Shipping, Management, Forecast and Reporting. We are continuing to monitor all services. We are also still working to backfill missing data from yesterday's incident for Data Shipping and Reporting. Oct 20, 21:01 EDT Update - Ad Serving, Management and Audience continue to be operational. Data Shipping has resumed normal operations, however, customers may be missing data from today, October 20th. Confirming we will evaluate backfilling this data. Reporting and Forecasting are still operating with degraded performance. We are waiting for recovery of the related service from our infrastructure provider to resume normal operations. We anticipate this will take hours. Oct 20, 19:56 EDT Update - Ad Serving has now been returned to an operational status. Audience has also been returned to an operational status. Management also continues to be operational. We are continuing to work with our infrastructure provider to address the impact on Reporting, Data Shipping and Forecast. Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data. Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results. Oct 20, 18:19 EDT Update - We are continuing to work with our infrastructure provider to address the impact of the incident. Ad Serving continues to be stable. Management is operational, has returned to pre-incident status and has worked through the backlog of changes. Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data. Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results. For Audience, purchase request syncing may continue to be degraded for some customers. Oct 20, 16:45 EDT Update - We are continuing to engage with our infrastructure provider to resolve the incident. Ad Serving continues to be stable. Management is stable. Reporting, including Data Shipping, is still experiencing degraded performance and customers may continue to see failed reports. In addition, reports from today may lack recent data. Forecast is also experiencing degraded performance and forecasts from today may show inaccurate results. For Audience, purchase request syncing may be degraded for some customers. Oct 20, 13:34 EDT Update - We are continuing to work with our infrastructure provider to fully resolve the incident. Ad Serving is now stable. If you continue to experience issues with Ad Serving, please reach out to Support or your to Customer Success Manager. Authentication and Campaign Management remain operational, though customers may continue to experience elevated response times. Reporting, including Data Shipping, continue to experience degraded performance and customers may continue to see failed reports. Completed reports may also lack recent data. Forecast is also continuing to experience degraded performance and completed forecasts may yield inaccurate results. For Audience, event tracking is operational, however, purchase request syncing may be degraded for some customers. Oct 20, 11:05 EDT Update - We are continuing to actively respond to this incident. Ad serving in the US-East-1 region remains impacted, with elevated error rates and latency still observed. Authentication and Campaign Management remain operational, though some customers may continue to experience higher-than-normal response times. Reporting, including Data Shipping, are continuing to experience degraded performance and customers may see reports failing. Completed reports may also lack recent data. Forecast is also experiencing degraded performance and recently completed forecasts may yield less accurate results. Oct 20, 10:09 EDT Update - We are continuing to work with our infrastructure provider to fully resolve the incident. Ad serving in the US-East-1 region remains partially impacted, with elevated error rates still observed. Authentication, Campaign Management, and Reporting remain operational, though some customers may continue to experience higher-than-normal response times. Our teams remain actively engaged, and we’ll share another update as soon as more progress is made. Oct 20, 09:05 EDT Update - Confirming we are still working to address the impact from an incident with one of our infrastructure providers. Ad serving on US-East-1 is still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but may still experience elevated response times. Oct 20, 07:03 EDT Update - Compute resources for ad serving on US-East-1 are still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but you may see elevated response times while previous failed requests are retried. Oct 20, 03:33 EDT Identified - US-East-1 services including ad serving in the region, authentication, campaign management and reporting have been impacting by an underlying incident with one of our infrastructure providers. We're taking remediation steps and are continuing to monitor.
Minor October 14, 2025 We are currently investigating an issue with Kevel reporting systems. –
Started Oct 14, 2025, 08:12 PM UTC· resolved Oct 14, 2025, 08:12 PM UTC
- monitoring Oct 14, 2025, 08:12 PM UTC
Oct 14, 16:12 EDT Resolved - This incident has been resolved. Oct 14, 15:42 EDT Update - We are continuing to monitor for any further issues. Oct 14, 14:49 EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 14, 14:37 EDT Investigating - We identified an issue impacting Reporting. Reports are processing through the system. We'll keep you updated along the way.
Minor August 12, 2025 Degraded Performance for Kevel Ad Serving 3h 57m Ad Serving
Started Aug 12, 2025, 04:39 PM UTC· resolved Aug 12, 2025, 08:37 PM UTC
- investigating Aug 12, 2025, 04:39 PM UTC
We are currently investigating an issue impacting Kevel Ad Serving. We will keep you updating along the way.
- identified Aug 12, 2025, 05:13 PM UTC
We have identified the issue and are working on a fix.
- identified Aug 12, 2025, 07:48 PM UTC
A fix has been implemented for most impacted customers. We are deploying the fix to the remaining impacted customers and monitoring.
- resolved Aug 12, 2025, 08:37 PM UTC
This incident has been resolved.
Major July 31, 2025 Forecast Response Issue 15m Forecast
Started Jul 31, 2025, 04:09 PM UTC· resolved Jul 31, 2025, 04:24 PM UTC
- monitoring Jul 31, 2025, 04:09 PM UTC
We identified an issue impacting Forecast. Some instances were not responding to Forecast requests or Forecast API requests from ~15:15 UTC to ~15:55 UTC on July 31, 2025. A fix has already been deployed and we are monitoring.
- resolved Jul 31, 2025, 04:24 PM UTC
This incident has been resolved.
Major July 23, 2025 Ad Balancing & Publication Delays 19h 12m
Started Jul 23, 2025, 10:00 PM UTC· resolved Jul 24, 2025, 05:12 PM UTC
- resolved Jul 29, 2025, 05:11 PM UTC
We identified an issue with our ad publication and balancing systems starting at 22:23 UTC on July 23, 2025. The issue was resolved at 17:12 UTC on July 24, 2025. Some customers may have experienced underdelivery on affected ads.
Minor July 2, 2025 Delayed Ad Publication 11m Ad Serving
Started Jul 02, 2025, 09:02 PM UTC· resolved Jul 02, 2025, 09:13 PM UTC
- investigating Jul 02, 2025, 09:02 PM UTC
We identified an issue impacting ad publication starting 2025-07-02 20:10 UTC. Users might experience issues starting, stopping, and pausing ads; however, ad balancing is not impacted. An investigation is underway with our team. We'll keep you updated along the way.
- identified Jul 02, 2025, 09:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 02, 2025, 09:13 PM UTC
This incident has been resolved.
Major March 25, 2025 We are currently investigating an issue with Kevel ad serving systems 53m Ad Serving
Started Mar 25, 2025, 01:35 PM UTC· resolved Mar 25, 2025, 02:29 PM UTC
- investigating Mar 25, 2025, 01:35 PM UTC
We identified an issue impacting ad serving in us-east-1, beginning at 13:10 UTC. An investigation is underway with our team. We'll keep you updated along the way.
- identified Mar 25, 2025, 01:59 PM UTC
We have identified the issue and are working on a fix.
- monitoring Mar 25, 2025, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2025, 02:29 PM UTC
This incident has been resolved.
Minor February 24, 2025 Increased Response Times for Events in EU Central 1 Region 2m Ad Serving
Started Feb 24, 2025, 09:17 PM UTC· resolved Feb 24, 2025, 09:20 PM UTC
- investigating Feb 24, 2025, 09:17 PM UTC
We are currently investigating an increase in response times for Events (Impressions and Clicks) in EU Central 1 Region. An investigation is underway with our team. We'll keep you updated along the way.
- resolved Feb 24, 2025, 09:20 PM UTC
This incident has been resolved.
Minor December 3, 2024 Degraded Performance in UserDB US-East-1 1d Ad Serving
Started Dec 03, 2024, 01:38 PM UTC· resolved Dec 04, 2024, 02:10 PM UTC
- investigating Dec 03, 2024, 01:38 PM UTC
We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.
- investigating Dec 03, 2024, 02:12 PM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2024, 03:55 PM UTC
We are continuing to investigate this issue.
- identified Dec 03, 2024, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 03, 2024, 05:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 03, 2024, 07:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 04, 2024, 02:10 PM UTC
This incident has been resolved.
Minor December 2, 2024 User DB degraded performance in us-east-1 1h 26m Ad Serving
Started Dec 02, 2024, 10:57 AM UTC· resolved Dec 02, 2024, 12:23 PM UTC
- investigating Dec 02, 2024, 10:57 AM UTC
We are currently investigating an issue we have identified in our US East region which is causing high response times for UserDB endpoints.
- monitoring Dec 02, 2024, 11:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2024, 12:23 PM UTC
This incident has been resolved.