Kevel Outage History

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Kevel had 11 outages in the last 2 years totaling 2h 18m of downtime — averaging 0.5 incidents per month.

There were 11 Kevel outages since October 9, 2025 totaling 2h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kevel.co

Minor September 17, 2026

Errors Saving Changes in the Ad Server UI

Detected by Pingoru
Sep 17, 2026, 10:13 PM UTC
Resolved
Sep 17, 2026, 11:25 PM UTC
Duration
1h 11m
Affected: Management UI
Timeline · 3 updates
  1. identified Sep 17, 2026, 10:13 PM UTC

    We are currently investigating an issue impacting some users saving changes made to Ads through the Ad Server UI. Changes made through the Management API are not affected. We have identified a likely cause and are working to resolve it.

  2. monitoring Sep 17, 2026, 10:48 PM UTC

    A fix has been deployed and saving changes in the Ad Server UI is working as expected. We are continuing to monitor.

  3. resolved Sep 17, 2026, 11:25 PM UTC

    Confirming this is now resolved. Please find a summary below. Between ~19:38 and ~22:35 UTC on September 17, 2026, saving an ad through the Ad Server UI may have returned an error even though the change was applied successfully. Users who retried after seeing the error may have created duplicate ads. We recommend reviewing any ads created or edited during this window and removing any duplicates.

Read the full incident report →

Major September 9, 2026

Degraded Ad Serving for US-East-1

Detected by Pingoru
Sep 09, 2026, 09:30 PM UTC
Resolved
Sep 09, 2026, 09:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 09, 2026, 10:59 PM UTC

    Between 21:36 and 21:54 UTC on September 9, 2026, ad serving in US-East-1 experienced elevated response times and intermittent errors on decision requests. Service recovered on its own, and no customer action is required.

Read the full incident report →

Notice July 20, 2026

Degraded Ad Serving for EU Central 1

Detected by Pingoru
Jul 20, 2026, 04:24 PM UTC
Resolved
Jul 20, 2026, 05:31 PM UTC
Duration
1h 6m
Affected: Ad Serving
Timeline · 5 updates
  1. investigating Jul 20, 2026, 04:24 PM UTC

    We are currently investigating an issue that is causing degraded Ad Serving for customers in the EU Central 1 region.

  2. identified Jul 20, 2026, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2026, 04:45 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 20, 2026, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 20, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Delayed Beta Log Shipping

Detected by Pingoru
Jun 11, 2026, 02:18 PM UTC
Resolved
Jun 11, 2026, 02:18 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 11, 2026, 02:52 PM UTC

    We identified an issue that may have delayed delivery of beta log data via Data Shipping for some customers between June 9, 2026 at 21:16 UTC and June 11, 2026 at 14:18 UTC. This issue has been resolved. Beta logs are now being shipped as expected, and no log data was lost. We are actively working to deliver any delayed logs from the affected period.

Read the full incident report →

Minor March 1, 2026

Kevel Maintenance 2026-03-01: Management UI and API

Detected by Pingoru
Mar 01, 2026, 07:30 PM UTC
Resolved
Mar 01, 2026, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 01, 2026, 07:30 PM UTC

    Mar 1, 14:30 EST Completed - The scheduled maintenance has been completed. Mar 1, 14:27 EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar 1, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 15:27 EST Scheduled - During the maintenance window, the creation and modification of login user accounts will be temporarily unavailable via both the Management UI and API. All other platform functionality will remain fully operational throughout this period. This maintenance is part of a series of improvements we are making to the user management experience on Kevel Ad Server. We appreciate your patience and understanding as we work to enhance the platform. For full details on what's changing, please visit our documentation: https://dev.kevel.com/docs/user-management-new If you have any questions or concerns, please don't hesitate to reach out to our support team.

Read the full incident report →

Notice February 26, 2026

Reporting data reprocessed for February 20, 2026

Detected by Pingoru
Feb 26, 2026, 03:00 PM UTC
Resolved
Feb 26, 2026, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 07:47 PM UTC

    Some reporting data did not process correctly between 2026-02-20 21:00:00 and 2026-02-20 22:00:00 UTC. We have since reprocessed the affected data. As a result, some reporting metrics for that time period may have increased. Additionally, in cases where clicks or conversions were fired late for ads delivered previously, the associated clicks and click-derived revenue were applied to the original delivery dates, resulting in updates to historical metrics.

Read the full incident report →

Minor February 3, 2026

Some customers are receiving a "No Sites Found" error in response to Decision API requests.

Detected by Pingoru
Feb 03, 2026, 09:38 PM UTC
Resolved
Feb 03, 2026, 09:38 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 03, 2026, 09:38 PM UTC

    Feb 3, 16:38 EST Resolved - This incident has been resolved. Issue began: 1:55 PM ET Issue resolved: 4:37 PM ET Feb 3, 16:25 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 3, 16:09 EST Investigating - We have identified an issue impacting ad serving. An investigation is underway with our team. We'll keep you updated along the way.

Read the full incident report →

Minor October 14, 2025

We are currently investigating an issue with Kevel reporting systems.

Detected by Pingoru
Oct 14, 2025, 08:12 PM UTC
Resolved
Oct 14, 2025, 08:12 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 14, 2025, 08:12 PM UTC

    Oct 14, 16:12 EDT Resolved - This incident has been resolved. Oct 14, 15:42 EDT Update - We are continuing to monitor for any further issues. Oct 14, 14:49 EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 14, 14:37 EDT Investigating - We identified an issue impacting Reporting. Reports are processing through the system. We'll keep you updated along the way.

Read the full incident report →