Ketch experienced a major incident on December 3, 2025, lasting 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 04, 2025, 05:56 PM UTC
Between 1:40-1:57 PM and 2:13-2:28 PM Pacific, the Ketch API in the US region experienced intermittent errors due to an upstream vendor incident. We worked directly with the vendor to identify and resolve the root cause. The issue has been fully mitigated and service is operating normally.