Kentico incident

Project Metrics Graphs Not Loading in Xperience Portal

Minor Resolved View vendor source →

Kentico experienced a minor incident on July 24, 2025 affecting Xperience Portal, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 11:31 AM UTC
Resolved
Jul 24, 2025, 01:13 PM UTC
Duration
1h 41m
Detected by Pingoru
Jul 24, 2025, 11:31 AM UTC

Affected components

Xperience Portal

Update timeline

  1. investigating Jul 24, 2025, 11:31 AM UTC

    The project metrics section of the customer portal is currently unavailable, and graphs are not loading. Our team is working to resolve the issue. All other areas of the portal are functioning normally. We’ll share updates as progress is made.

  2. identified Jul 24, 2025, 11:52 AM UTC

    The issue has been identified, and a fix is being implemented.

  3. resolved Jul 24, 2025, 01:13 PM UTC

    The fix for the metrics section in Xperience Portal was resolved.

  4. postmortem Aug 07, 2025, 04:45 PM UTC

    There was an issue with loading the metrics for projects that were using expired/old service plans. Hotfix was applied to the Xperience Portal application.