Kentico incident

Deployments with db and/or storage changes failing

Major Resolved View vendor source →

Kentico experienced a major incident on August 7, 2025 affecting Deployment API, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 04:20 AM UTC
Resolved
Aug 07, 2025, 05:56 AM UTC
Duration
1h 36m
Detected by Pingoru
Aug 07, 2025, 04:20 AM UTC

Affected components

Deployment API

Update timeline

  1. investigating Aug 07, 2025, 04:20 AM UTC

    We are investigating the issue

  2. identified Aug 07, 2025, 04:44 AM UTC

    Deployment pipeline agents are unable to get azcopy dependency which is required for deployments with db and/or storage changes, Deployments without db or storage changes working.

  3. resolved Aug 07, 2025, 05:56 AM UTC

    Hotfix has been applied to deployment pipelines.

  4. postmortem Aug 07, 2025, 06:21 AM UTC

    Deployment pipeline agents were unable to retrieve the AzCopy dependency, which is required for deployments involving database and/or storage changes. The issue was caused by a contract change on a third-party side used by the pipeline to download AzCopy. A hotfix was applied to the deployment pipeline to resolve the issue.