Keepit incident

User access issues on EU environment

Minor Resolved View vendor source →

Keepit experienced a minor incident on February 1, 2023 affecting User Interface and API, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2023, 12:55 PM UTC
Resolved
Feb 01, 2023, 02:58 PM UTC
Duration
2h 3m
Detected by Pingoru
Feb 01, 2023, 12:55 PM UTC

Affected components

User InterfaceAPI

Update timeline

  1. investigating Feb 01, 2023, 12:55 PM UTC

    We are experiencing extremely slow user interface access in the EU region at this time. This does not in any way impact backup performance. We are investigating this and will update this incident as we have news to report.

  2. monitoring Feb 01, 2023, 02:31 PM UTC

    The DK-CO site availability is back to normal, no backup services have been impacted

  3. resolved Feb 01, 2023, 02:58 PM UTC

    This incident has been resolved.