Keepit incident

User access issues on DK environment

Notice Resolved View vendor source →

Keepit experienced a notice incident on February 11, 2023 affecting User Interface and API, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2023, 12:19 PM UTC
Resolved
Feb 14, 2023, 11:20 AM UTC
Duration
2d 23h
Detected by Pingoru
Feb 11, 2023, 12:19 PM UTC

Affected components

User InterfaceAPI

Update timeline

  1. investigating Feb 11, 2023, 12:19 PM UTC

    We are experiencing no access to user interface in the DK region at this time. This does not in any way impact backup performance. We are investigating this and will update this incident as we have news to report.

  2. investigating Feb 11, 2023, 12:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 11, 2023, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 12, 2023, 06:13 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 14, 2023, 11:20 AM UTC

    This incident has been resolved.