Keepit experienced a minor incident on January 17, 2024 affecting SaaS Backup, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 17, 2024, 11:42 AM UTC
We are experiencing delays executing backup jobs in UK-LD; we are working on resolving the issue - still. The ability to access customer data in the Keepit system is not impacted. The next update is due in 12 hours
- identified Jan 18, 2024, 11:05 AM UTC
We are experiencing delays executing backup jobs in UK-LD; we are working on resolving the issue, and this work is ongoing. The ability to access customer data in the Keepit system is not impacted. The next update is due in 12 hours.
- identified Jan 18, 2024, 09:41 PM UTC
We are experiencing delays executing backup jobs in UK-LD; we are working on resolving the issue, and this work is ongoing. The ability to access customer data in the Keepit system is not impacted. The next update is due in 12 hours.
- identified Jan 19, 2024, 09:25 AM UTC
We are experiencing delays executing backup jobs in UK-LD; we are working on resolving the issue, and this work is ongoing. The ability to access customer data in the Keepit system is not impacted. The next update is due in 12 hours.
- identified Jan 20, 2024, 10:21 AM UTC
We are experiencing delays executing backup jobs in UK-LD; we are working on resolving the issue, and this work is ongoing. The ability to access customer data in the Keepit system is not impacted. The next update is due in 12 hours
- monitoring Jan 20, 2024, 10:23 PM UTC
Work is still ongoing to resolve latency issues - we are monitoring the situation. The ability to access customer data in the Keepit system is not impacted. The next update is due in 12 hours
- resolved Jan 21, 2024, 11:47 AM UTC
Backup job latency has been resolved