Keepit experienced a minor incident on April 4, 2024 affecting SaaS Backup, lasting 7d 12h. The incident has been resolved; the full update timeline is below.
Affected components
SaaS Backup
Update timeline
- investigating Apr 04, 2024, 04:56 PM UTC
Backup job execution is delayed; engineering is working on solving the problem
- monitoring Apr 05, 2024, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 08, 2024, 08:38 AM UTC
We are continuing to monitor for any further issues.
- identified Apr 10, 2024, 01:25 PM UTC
The applied fix has helped improve the situation, but we are still working toward a complete resolution
- resolved Apr 12, 2024, 05:45 AM UTC
The situation has stabilized and backup jobs are no longer delayed