Keepit experienced a minor incident on April 7, 2024 affecting SaaS Backup, lasting 10d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 07, 2024, 08:55 PM UTC
Backup job execution is delayed; A fix has been implemented and we are monitoring the results
- monitoring Apr 08, 2024, 08:39 AM UTC
We are continuing to monitor for any further issues.
- identified Apr 10, 2024, 01:26 PM UTC
The applied fix has helped improve the situation, but we are still working toward a complete resolution
- monitoring Apr 12, 2024, 05:46 AM UTC
We are continuing to monitor for any further issues
- monitoring Apr 16, 2024, 02:23 PM UTC
We will be increasing our capacity in the region; and will keep monitoring the situation
- monitoring Apr 17, 2024, 05:48 AM UTC
We will be increasing our capacity in the region; and will keep monitoring the situation
- monitoring Apr 17, 2024, 09:59 PM UTC
We continue to upgrade capacity and will be monitoring the situation
- resolved Apr 18, 2024, 01:55 PM UTC
Jobs now execute timely in the US region and systems are returning to a normal state; we do refer to the ongoing EWS api situation.