Keepit experienced a notice incident on May 25, 2024 affecting SaaS Backup, lasting 13d 1h. The incident has been resolved; the full update timeline is below.
Affected components
SaaS Backup
Update timeline
- investigating May 25, 2024, 01:41 PM UTC
We are experiencing delays executing backup jobs in AU-SY; we are working on resolving the issue, and this work is ongoing. The ability to access customer data in the Keepit system is not impacted
- identified May 27, 2024, 01:01 PM UTC
Backup job execution is delayed; OPS is working on solving the problem
- monitoring May 28, 2024, 07:19 AM UTC
A fix has been implemented and we are monitoring the results.
- identified May 30, 2024, 07:34 AM UTC
Backup job execution is delayed. We are working on resolving the issue and will update the status page as soon as the issue is resolved
- monitoring Jun 01, 2024, 07:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2024, 03:05 PM UTC
This incident has been resolved. Job execution under control.