Keepit experienced a notice incident on September 13, 2024 affecting User Interface and API, lasting 12d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2024, 06:51 AM UTC
We are seeing a networking issue against our AU region preventing access to the user interface. Backup jobs seem unaffected. We are currently investigating the cause and extent of the problem.
- monitoring Sep 13, 2024, 08:12 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 16, 2024, 06:45 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 17, 2024, 04:58 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 18, 2024, 06:56 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 19, 2024, 10:04 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 22, 2024, 06:09 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 24, 2024, 07:21 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2024, 12:10 PM UTC
This incident has been resolved.