Keepit experienced a notice incident on October 18, 2024, lasting 9d 13h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 18, 2024, 07:26 AM UTC
Some customers' backup metadata imports into the search engine were delayed, which may result in them seeing search data import delays when browsing their most recent backup datasets. Configuration changes are being applied to correct this behavior. This does not in any way impact backup performance. If you need assistance finding certain data, please do not hesitate to contact support
- monitoring Oct 19, 2024, 06:57 PM UTC
The applied fix has helped improve the situation, but we are still working toward a complete resolution
- monitoring Oct 20, 2024, 07:53 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 22, 2024, 07:07 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 22, 2024, 08:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 23, 2024, 05:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 27, 2024, 08:47 PM UTC
This incident has been resolved.