Keepit incident

Delay in Support response due to a technical issue

Notice Resolved View vendor source →

Keepit experienced a notice incident on November 18, 2024, lasting 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 11:20 AM UTC
Resolved
Nov 19, 2024, 08:21 AM UTC
Duration
21h
Detected by Pingoru
Nov 18, 2024, 11:20 AM UTC

Update timeline

  1. investigating Nov 18, 2024, 11:20 AM UTC

    Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible

  2. identified Nov 18, 2024, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2024, 08:21 AM UTC

    This incident has been resolved.