Keeper experienced a major incident on April 3, 2023 affecting Keeper Browser Extensions, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Browser Extensions
Update timeline
- resolved Apr 03, 2023, 04:11 PM UTC
We are aware that some users are receiving a prompt to update the browser extension upon logging in. This has been resolved and will automatically clear out in a few minutes.
- postmortem Apr 03, 2023, 04:31 PM UTC
Keeper’s backend has a system in place to control which end-user application versions are allowed to authenticate. During our publishing process of version 16.4.14 we mistakenly blocked version 16.4.13 application during one of the 10-minute update cycles. We have corrected the error in the process which caused the issue.