Keeper incident

Slow vault login in US data center

Notice Resolved View vendor source →

Keeper experienced a notice incident on May 4, 2023 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 12m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 04:06 PM UTC
Resolved
May 04, 2023, 04:18 PM UTC
Duration
12m
Detected by Pingoru
May 04, 2023, 04:06 PM UTC

Affected components

Keeper Web Vault (US)Keeper Admin Console (US)

Update timeline

  1. identified May 04, 2023, 04:06 PM UTC

    We are aware of slow vault login issues in the US data center. The issue has been identified and the team is working on resolution.

  2. resolved May 04, 2023, 04:18 PM UTC

    Vault login issues have been resolved.

  3. postmortem May 04, 2023, 04:19 PM UTC

    Between 8:40AM PST and 9AM PST there were latency issues and some timeouts during the login and sync process between Keeper client applications and backend APIs in the US data center. The engineering team identified the cause of the issue related to certain database transactions. The issue was resolved and affected services recovered after a few minutes. The engineering team also identified the root cause and a change ticket has been created which will be implemented at 7PM PST tonight.