Keeper incident

Vault login errors in US

Critical Resolved View vendor source →

Keeper experienced a critical incident on May 9, 2023 affecting Keeper Web Vault (US), lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 10:58 PM UTC
Resolved
May 09, 2023, 11:15 PM UTC
Duration
16m
Detected by Pingoru
May 09, 2023, 10:58 PM UTC

Affected components

Keeper Web Vault (US)

Update timeline

  1. identified May 09, 2023, 10:58 PM UTC

    We have identified the cause of some vault login errors in the US data center. The Keeper DevOps team is resolving the issue in a few minutes.

  2. resolved May 09, 2023, 11:15 PM UTC

    This issue has been resolved.

  3. postmortem May 10, 2023, 12:24 AM UTC

    At 3:45PM PST the DevOps team was notified of a high number of API errors. Upon investigation we found the cause of the errors in 2 of the application servers. These application servers were subsequently removed from the pool. The issue was resolved between 4:06PM and 4:15PM PST. After further investigation, the root cause was found by the backend engineering team, and all of the application servers have been updated.