Keeper experienced a major incident on May 16, 2023 affecting Keeper Web Vault (GovCloud) and Keeper Admin Console (GovCloud), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (GovCloud)Keeper Admin Console (GovCloud)
Update timeline
- resolved May 16, 2023, 02:00 AM UTC
We are aware of 403 errors that were occurring when logging in through GovCloud with SSO. The issue has been resolved. An overly aggressive WAF rule in the Amazon Shield system blocked the requests.
- postmortem May 16, 2023, 02:04 AM UTC
Some SSO logins on the GovCloud environment were generating a 403 error. An overly aggressive WAF rule in the Amazon Shield system blocked the requests. The DevOps team applied the necessary WAF rule policy changes to resolve the issue.