Keeper incident

SMS delivery in US Data Center

Minor Resolved View vendor source →

Keeper experienced a minor incident on June 2, 2023 affecting Keeper iOS and Keeper Web Vault (US) and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 10:23 PM UTC
Resolved
Jun 02, 2023, 11:21 PM UTC
Duration
57m
Detected by Pingoru
Jun 02, 2023, 10:23 PM UTC

Affected components

Keeper iOSKeeper Web Vault (US)Keeper Android

Update timeline

  1. investigating Jun 02, 2023, 10:23 PM UTC

    We are investigating SMS delivery issues in the US Data Center.

  2. identified Jun 02, 2023, 10:45 PM UTC

    Amazon AWS is having an SMS delivery outage. They are working on it. We have temporarily routed SMS codes to email. Please check your email to receive the code.

  3. identified Jun 02, 2023, 10:45 PM UTC

    AWS acknowledged that they are having some SMS delivery problems. We have routed SMS delivery to email temporarily.

  4. resolved Jun 02, 2023, 11:21 PM UTC

    Amazon has resolved the issue.