Keeper experienced a critical incident on July 25, 2023 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (US)Keeper Admin Console (US)
Update timeline
- investigating Jul 25, 2023, 08:53 PM UTC
We are aware of login issues in the US data center. We are working towards resolution.
- resolved Jul 25, 2023, 08:57 PM UTC
Login issues have been resolved.
- postmortem Jul 25, 2023, 09:04 PM UTC
For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.