Keeper incident

Email validation error on web vault login screen

Minor Resolved View vendor source →

Keeper experienced a minor incident on August 12, 2023 affecting Keeper Web Vault (EU) and Keeper Web Vault (AU) and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2023, 04:34 PM UTC
Resolved
Aug 12, 2023, 06:16 PM UTC
Duration
1h 41m
Detected by Pingoru
Aug 12, 2023, 04:34 PM UTC

Affected components

Keeper Web Vault (EU)Keeper Web Vault (AU)Keeper Web Vault (GovCloud)Keeper Web Vault (CA)Keeper Web Vault (JP)Keeper Web Vault (US)

Update timeline

  1. identified Aug 12, 2023, 04:34 PM UTC

    We are releasing a Web Vault and Desktop App update to version 16.10.5 that resolves a login error for customers with email domains containing certain characters such as a dash. This update will be published by approximately 12PM PST. Pushing to the app stores for Desktop version may take up to 24 hours. After the update goes live, we will send another notification.

  2. resolved Aug 12, 2023, 06:16 PM UTC

    The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.