Keeper experienced a minor incident on August 23, 2023 affecting Keeper Web Vault (US), lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2023, 01:05 PM UTC
We are aware of slow vault login issues in the US data center, and the issue will be resolved in approx. 20 minutes.
- resolved Aug 23, 2023, 01:20 PM UTC
The issue has been resolved.
- postmortem Aug 23, 2023, 02:15 PM UTC
A redshift cluster in the AWS region was unhealthy due to high CPU load from a recent backend API change. DevOps was alerted to the issue and worked with the engineering team to revert the change. Engineering will redeploy the update once the software changes have been implemented, and in addition a change is being made to prevent any redshift related issues to affect vault logins in the future \(KA-5630\). Additional scaling is planned on redshift \(SYS-2595\).