Keeper experienced a critical incident on September 19, 2023 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2023, 05:37 PM UTC
We are investigating vault login issues in the US data center.
- resolved Sep 19, 2023, 05:43 PM UTC
Vault login issues in the US has been resolved. We will update this statuspage event with additional details.
- postmortem Sep 19, 2023, 06:52 PM UTC
Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.