Keeper experienced a minor incident on September 28, 2023 affecting Keeper iOS and Keeper Web Vault (US) and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 07:06 PM UTC
We are investigating SMS 2FA delivery in the US data center
- identified Sep 28, 2023, 07:26 PM UTC
SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.
- identified Sep 28, 2023, 07:41 PM UTC
SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.
- resolved Sep 28, 2023, 09:13 PM UTC
Amazon AWS has resolved their SMS delivery issue to Verizon customers.