Keeper incident

Vault Login Errors

Critical Resolved View vendor source →

Keeper experienced a critical incident on November 6, 2023 affecting Keeper Web Vault (EU) and Keeper Web Vault (AU) and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 09:15 AM UTC
Resolved
Nov 06, 2023, 09:24 AM UTC
Duration
8m
Detected by Pingoru
Nov 06, 2023, 09:15 AM UTC

Affected components

Keeper Web Vault (EU)Keeper Web Vault (AU)Keeper Web Vault (US)

Update timeline

  1. investigating Nov 06, 2023, 09:15 AM UTC

    We are currently investigating vault login errors.

  2. resolved Nov 06, 2023, 09:24 AM UTC

    Vault login errors have been resolved.

  3. postmortem Nov 06, 2023, 10:06 AM UTC

    At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.