Keeper incident

FIDO2 / Yubikey issues

Major Resolved View vendor source →

Keeper experienced a major incident on November 17, 2023 affecting Keeper Web Vault (US), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2023, 05:08 PM UTC
Resolved
Nov 17, 2023, 05:31 PM UTC
Duration
22m
Detected by Pingoru
Nov 17, 2023, 05:08 PM UTC

Affected components

Keeper Web Vault (US)

Update timeline

  1. investigating Nov 17, 2023, 05:08 PM UTC

    We are investigating FIDO2 / Yubikey login issues in the US data center.

  2. resolved Nov 17, 2023, 05:31 PM UTC

    The FIDO2 / Yubikey login issues have been resolved. The engineering team is still investigating root cause and we'll update the case notes shortly.