Keeper experienced a critical incident on December 19, 2023 affecting Keeper Web Vault (GovCloud) and Keeper Admin Console (GovCloud), lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (GovCloud)Keeper Admin Console (GovCloud)
Update timeline
- identified Dec 19, 2023, 12:03 AM UTC
We are aware of vault login errors in the US_GOV region. Keeper DevOps team is investigating the issue related to a recent backend app update.
- resolved Dec 19, 2023, 12:14 AM UTC
The issue has been resolved. We have reverted the backend update in GovCloud and services are restored.