Keeper experienced a critical incident on February 6, 2024 affecting Keeper Web Vault (AU) and Keeper Admin Console (AU), lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (AU)Keeper Admin Console (AU)
Update timeline
- investigating Feb 06, 2024, 02:44 AM UTC
We are investigating vault login errors in the AU region.
- resolved Feb 06, 2024, 02:47 AM UTC
Vault login issues in the AU region have been resolved.
- postmortem Feb 06, 2024, 02:48 AM UTC
A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \(Sydney\) region. The affected resource was restarted and the errors cleared at 6:43 PM PST. Our engineering team will investigate root cause and address any findings.