Keeper experienced a critical incident on April 11, 2024 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (US)Keeper Admin Console (US)
Update timeline
- investigating Apr 11, 2024, 12:55 PM UTC
We are investigating login errors in the US production region due to AWS connectivity issues.
- identified Apr 11, 2024, 01:04 PM UTC
We have identified the issue with AWS and the issue is being resolved in a few minutes.
- resolved Apr 11, 2024, 01:12 PM UTC
The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.