Keeper incident

Vault login errors

Notice Resolved View vendor source →

Keeper experienced a notice incident on May 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 10:00 PM UTC
Resolved
May 15, 2024, 10:00 PM UTC
Duration
—
Detected by Pingoru
May 15, 2024, 10:00 PM UTC

Update timeline

  1. resolved May 16, 2024, 09:01 PM UTC

    From 2:45PM to 3:00PM PST, several of the Keeper application API instances in the US region were responding with HTTP 500 errors due to an internal application error. The Keeper DevOps team identified the error and restarted those affected instances. The software engineering team has been investigating the root cause and will be addressing in an upcoming backend release.