Keeper experienced a major incident on May 17, 2024 affecting Keeper Web Vault (US), lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (US)
Update timeline
- identified May 17, 2024, 08:25 PM UTC
We're aware of Okta SSO login errors. We have identified the issue and it will be resolved within a few minutes.
- resolved May 17, 2024, 08:36 PM UTC
The issue has been resolved. The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions. Our DevOps team quickly reverted the change and our engineers will be addressing the bug in a follow-up release.