Keeper incident

T-mobile SMS delivery of 2FA codes

Notice Resolved View vendor source →

Keeper experienced a notice incident on June 5, 2024 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 05:14 PM UTC
Resolved
Jun 05, 2024, 08:52 PM UTC
Duration
3h 38m
Detected by Pingoru
Jun 05, 2024, 05:14 PM UTC

Affected components

Keeper Web Vault (US)Keeper Admin Console (US)

Update timeline

  1. investigating Jun 05, 2024, 05:14 PM UTC

    SMS codes to T-mobile subscribers appears to be delayed or having delivery issues. Codes have been temporarily routed to email until the issue has been resolved. Please check your email for any 2FA codes.

  2. resolved Jun 05, 2024, 08:52 PM UTC

    SMS delivery to T-mobile customers appears to be resolved.