Keeper experienced a minor incident on January 13, 2025 affecting Keeper Web Vault (US), lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (US)
Update timeline
- investigating Jan 13, 2025, 10:15 PM UTC
We are currently experiencing delivery issues with T-Mobile SMS 2FA messages. While AWS works to resolve the issue, SMS-based 2FA codes will be temporarily re-routed to email for affected users.
- resolved Jan 13, 2025, 10:50 PM UTC
The SMS delivery issue with T-mobile has been resolved.