Keeper experienced a critical incident on February 24, 2025 affecting Keeper Web Vault (US) and Keeper Admin Console (US), lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Keeper Web Vault (US)Keeper Admin Console (US)
Update timeline
- identified Feb 24, 2025, 04:48 AM UTC
We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.
- resolved Feb 24, 2025, 05:05 AM UTC
The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.
- postmortem Feb 24, 2025, 07:07 AM UTC
We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.