Katalon experienced a notice incident on June 13, 2023, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 13, 2023, 07:24 PM UTC
Katalon is currently experiencing issues with our hosting provider. Our engineers are currently working to restore service where possible. Thank you for your patience.
- investigating Jun 13, 2023, 07:26 PM UTC
We are continuing to investigate this issue.
- identified Jun 13, 2023, 08:08 PM UTC
Katalon is aware of severely degraded performance across several of our services affecting account management and authentication. Our teams are working with our hosting provider to restore service to our customers soon. The root cause has been identified and steps to restore service are actively being applied. Thank you for your patience.
- identified Jun 13, 2023, 08:50 PM UTC
We are beginning to see improvements in availability for key systems. Our teams are continuing to work with our hosting provider to further restore key functions. We hope to have all systems restored soon.
- monitoring Jun 13, 2023, 09:07 PM UTC
Issues with our hosting provider have been resolved. We are continuing to monitor key Katalon systems.
- resolved Jun 13, 2023, 09:27 PM UTC
Service has been restored for all Katalon systems. Thank you for your patience while our teams resolved this issue.