Katalon incident

Users experiencing authentication issues on SSO

Major Resolved View vendor source →

Katalon experienced a major incident on November 20, 2024 affecting TestOps Login, lasting 13h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 08:45 PM UTC
Resolved
Nov 21, 2024, 10:31 AM UTC
Duration
13h 46m
Detected by Pingoru
Nov 20, 2024, 08:45 PM UTC

Affected components

TestOps Login

Update timeline

  1. identified Nov 20, 2024, 08:45 PM UTC

    Katalon teams are currently investigating an issue preventing customers using custom subdomains from authenticating with Katalon services via SSO. Our engineers are working quickly to restore service. Thank you for your patience while we work to resolve this issue.

  2. monitoring Nov 21, 2024, 02:44 AM UTC

    Our engineers have identified the root cause of the issue preventing customers using custom subdomains from authenticating with TestOps Login via SSO. A fix has been implemented, and we are closely monitoring the situation to ensure stable service restoration. We will provide further updates as necessary. Thank you for your continued patience.

  3. resolved Nov 21, 2024, 10:31 AM UTC

    The issue impacting customers using custom subdomains from authenticating with TestOps Login via SSO has been resolved. All systems are now functioning normally. We sincerely apologize for any inconvenience caused and appreciate your understanding.