Kaltura experienced a major incident on July 4, 2022 affecting Documentation and Customer Care Platforms, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 04, 2022, 05:54 AM UTC
What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error : "Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible" Current Status: Our team identified the issue and working on resolution What to Expect Next: The next update will be shared in 30 minutes.
- identified Jul 04, 2022, 06:27 AM UTC
What is the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) receive the following error : "Certificate for support.kaltura.com was expired which caused the Customer Care portal to be temporally inaccessible." Current Status: Our team engaged SalesForce and working on resolution The portal is partially available and we keep working with SalesForce on full resolution What to Expect Next: The next update will be shared in 30 minutes.
- monitoring Jul 04, 2022, 07:07 AM UTC
What was the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) received the following error : "Certificate for support.kaltura.com was expired" which caused the Customer Care portal to be temporally inaccessible. Current Status: SalesForce restored the portal accessibility What to Expect Next: We will monitor for the next 2 hours and if no issues will close the incident
- resolved Jul 04, 2022, 08:53 AM UTC
This incident has been resolved.